Pricing scheme- price seen by guest is way lower than both my base price and minimum price

[Clare48]

Hey guys!

I've had 2 inquiries for the past few days for my entire place stating that they booked my place for $11/night. The problem is my nightly rate is set-up at $36/night! Both my base and minimum prices are $36. Smart pricing is also off. I've also set weekly discounts to only 10%. I'm quite confused as to how this came about.

Anyone that has had similar problems?

[Linda108]

@Clare48  Not sure this a "scheme" but it does sound like a system glitch so it is best to contact Air BNB right away.  If you don't know how to do that, see the community guide on this site for help.

[Clare48]

Oh, found a way to contact them via Twitter... but they're taking so long 😞 Hope this is really a glitch!

[Victoria57]

@Clare48you said "they stated" they had booked at a much lower price. Have you checked to make sure you have a confirmed booking and what the amount is? If not they might be trying to scam you. If you do have a confirmed booking and it is at a much lower rate, then as @Linda108 says, it could be a system glitch. But first, make sure you do actually have a booking sahowing as "Accepted" which means they've paid.

[Clare48]

Oh, wrong choice of words on my part. I meant to say that the panel on the left hand side showing the details of their booking shows that...so their booking isn't confirmed yet. I feel embarrased when I explain about the price difference to the guests that are trying to book my place.

However, I'm quite glad I don't allow instant bookings, else I may have to shoulder the cancellation charges or let them stay at my place at a hostel rate.

Btw, thanks so much @Victoria57 and @Linda108 !