I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a lovely stay.....they ask if there is any room for IMPROVEMENT>...I wonder at times if the guests scratch their heads to find something....because even the guests who really enjoyed their stay come up with something
I feel it should be. DID YOU HAVE A NICE STAY......
People are all kinds , with all kinds of issues, personalities, relationships.... We, Hosts, cannot do anything about that.
It is hard work to HOST> It can be very pleasurable but it can also be challenging, depending on the Guests....
Has AIR BNB stopped caring about us HOSTS who do all the work keeping things up to scratch for our guests???
Will another compan, who cares , swoop in and take over. I am re thinking AIR BNB. There are a LOT on ONE NIGHT bookings,
All the work and no profit. The season is very short where I live so I am considering my options.
Any ideas??? Anne **, Colorado.
Response from Airbnb
We are developing a process to automatically synthesize feedback collected from the website and deliver this feedback to the appropriate team. We are also improving the process for delivering timely answers to Host Voice submissions each month. Finding better ways to listen to the host community is a commitment we will be continuing to investigate and improve this year.
The Airbnb Research and Design teams actively seek feedback from the host community so that Airbnb products best meet your needs. This process includes surveys sent to hosts, focus groups, 1:1 user research interviews, in home observations, diary studies where hosts detail their experience using the Airbnb website/app, and beta test groups. Check out this video that sheds light on the process used to improve the Airbnb mobile App.