As a host we need to leave feedback for guests before we can see their feedback.
One of the questions we need to answer is how well did the guest voice their concerns. Unfortunately a lot of guests don’t voice concerns in person and don’t even fill out the feedback form I leave in the unit.
it is not until I read their feedback that I even know they had any concerns but we have to rate them on how well they voiced their concerns without even realising they had any issues. This needs to be addressed in the feedback. Hosts should be able to read guest feedback before needing to leave a rating for this question. I understand the rest of the questions should be rated by hosts before reading guest feedback but I get frustrated by this question. I now rate this one low every guest as I have no idea if they had concerns or not.
One guest stayed 2 nights and I had a chat after the first night to check everything was ok. The guest smiles and said it was al great. She then left me very negative feedback and one star rating. Frustrating when all the rest were so positive to have this one pull down my rating. There should be a requirement whereby if a guest or host leaves a rating of 3 or less that there are drop down options they must choose to explain their rating. All I got in this rating was “ where do I start?” So have no idea what the issues she experienced actually were.