Guests who do not bother to review should have their review by their host cancelled on `cutt-off` day 14. It is unfair that hard working hosts are deprived of reviews and a guest who has been too lazy to submit their review should end up with a nice `inbox` full of reviews. PLEASE Aibnb change this! I have noticed that contact phone numbers of guests are now immediately removed upon check-out so it is impossible to send a guest a reminder about sumbitting their review when day 14 looms!
Response from Airbnb
Reviews are central to Airbnb. We definitely agree that more reviews are better. Last year we explored the potential of incentivizing guests to respond to reviews. In this test we provided travel coupons as the reward. We found, surprisingly, that this did not increase the review rate. The biggest impact we have found so far on increasing guest review rate is to shorten the review process and notify or remind guests to leave reviews through additional channels. For example, we found that hosts receive more reviews if they send their guest a message requesting one. We do not have plans to make major adjustments to the review process at the moment.