Help! Guest pushing me to uphold the enquiry i made available by mistake

Blue4
Level 1
Bournemouth, United Kingdom

Help! Guest pushing me to uphold the enquiry i made available by mistake

HI

 

We are new to Air Bnb

I set up the account on Monday and have had a lot of requests.

This has lead me to increase the miniumum number of nights to 3

And i have also increased the price over national holidays.

 

I had a request on Thursday which expired yesterday. I contacted the guest to say we had updated and reviewed our post.

Originally they would have stayed only 2 nights (on a national holiday weekend) thus not making the holiday on Monday as they were only staying Friday and Saturday.

I have also increased the price as I really was under selling.

 

I messaged the guest saying they could re book. They have messaged to ask me to honor the original booking.

I really do not want to - I will lose a lot of money if and when the booking is made over the holidays weekend.

 

What's an experienced host's view?

 

Thanks

1 Reply 1
Amy38
Level 10
Nashville, TN

 As they let the enquiry expire, you are under no obligation...if they dont stay, they cannot write a review.  They had the opportunity to book at your original price, but they didnt.

 

If they had booked in a timely fashion, you would have honored the reservation and swallwed an expensive lesson. As it is, dont worry about it.