I would like the host, guest and the case manager to be able to talk in the messaging section. I hate having to call Airbnb and go through long holds and verification. Just have the case manager talk in app to both guest and host in app. Let one person talk at a time and block the other one from sending a response before the next person sends a message.
For example:
Guest: blah blah
Case manager: ok host would you like to add
Host: blah blah
Case manger: these are the options. Guest you have permission to speak
Guest: blah blah
Case manager: host do you agree with this or would you like to alter the potential agreement? You have permission to speak now.
Host: blah blah
Something like this...yes?