The current email reminder system is clearly designed for someone who hosts on a very occasional basis, instead of someone who routinely hosts back-to-back guests. Some improvement suggestions:
- Content
- Half the email is taken with a photo of MY house, I know what that looks like!
- Show me a guest photo and bio, or no photo at all. (Currently it shows MY bio photo.)
- Number of guests is small and hard to find, yet this is useful
- Host checklist is the same every time - recommending you change sheets and have breakfast. What if I don’t serve breakfast?
- Recommended to have one set of reminder emails for new hosts, and a different template for people who’ve hosted more than 10 guests
- Timing
- The emails arrive sporadically, and sometimes multiple ones will arrive on the same day for different guests and dates. To be useful, I want to be reminded on a schedule of my choosing, and for them to arrive consistently.
- Target
- I’d love for my reminder emails to go to my cleaner. It needs to include: Arrival and departure dates, name of guests, how many guests. This should be configurable by email in the desktop client.
Most important: because of the sporratic timing of current reminder emails they are worse than useless. I can't rely on them to set an access code for guests, communicate with guests, or my cleaners.
Similar to these:
https://community.airbnb.com/t5/Host-Voice/Turn-Off-Reservation-Reminders/idi-p/167735
https://community.airbnb.com/t5/Host-Voice/Turn-on-reminders-to-send-guests-access-information/idi-p...
https://community.airbnb.com/t5/Host-Voice/AirBnB-add-configurable-alerts-or-IFTTT-recipes-for-secon...