Invest to solve technical issues rather than adding useless features

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Invest to solve technical issues rather than adding useless features

"We are looking to make improvements to the mobile app. We'd love to hear your ideas for making mobile hosting easier!"

Just solve the current technical issues hosts and guests have to deal with daily and you will make hosting, not only mobile, easier.

You will have less people complaining on social medias, less time delay while contacting phone CS, less booking issues to solve and more time for real hosts and guests issues and to educate new hosts.

On the CC we could share experience and create a real community in spite of spending most of the time teaching people about hosting basics.

This is, from my point of view, what most affects brand since month and the Achilles' heel of Airbnb.
6 Comments
Fiona0
Level 5

Yes,  the biggest improvement would be less bugs.

Totally agree - it's so frustrating to see the same bugs appearing time and time again

Deborah1
Level 10

Yes!!! Get the basics right!

Allison2
Level 10

And simplify getting to the most frequently used pages. I've got to imagine most of us visit our calendars frequently and it shouldn't take 3 clicks to get there.

Judith44
Level 2

I agree with all the above. Please make this easier!!!

Lizzie
Former Community Manager
Status changed to: Archived