This content has been translated and reposted from @Mark289 from German to English. We cannot ensure the precise accuracy and appreciate your understanding!
Today, I had a star taken away from me for the first time because there's no lift. The building was built before 1900 and the listing even states that there's no lift. Maybe the next guest will complain about the weather or that my apartment is not next to the beach. It's not nice :-( The Airbnb representative on the phone got annoyed at some of the guests with me but wasn't able to help me in a concrete way. The guest also feels sorry about it now, and she would correct her review. So please add the option to correct reviews! Or at least point out clearly to guests that they can't rate something poorly if it matches the listing.
Response from Airbnb
We know hosts work hard to set the right expectations for their guests, and reviews should be based on that. We also understand that details sometimes get lost in listing descriptions, especially if guests are exploring multiple spaces. We’re excited to share that we have some upcoming features that will help hosts clarify details of their spaces and help guests more easily search by these details. This will help you and your guests better match expectations from the start. While we don’t have plans to change our review system right now, we hope that our new features will help support accurate and fair reviews.