Pls make sureyour are hirees can speak, understand, read and write English well enough to help us!

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Pls make sureyour are hirees can speak, understand, read and write English well enough to help us!

START FROM THE BOTTOM AND READ UP! We need people who are trained and speak English to help us so we can get everything solved w one call or message. Also, please train them so they don't tell us do stuff that is against the rules like open 2 accounts or exchange numbers w the guests. Beware of cultural differences. I speak a lot of different languages but not Philippino. Another thing, this company is about travel. Now, you have a new rule that people can't say where they are just because you have Philippino employees. Come on! Don't do that. Every company that starts hiring in the Philippines does that, but do you think we can't tell. So, now someone in Miami can't tell us how beautiful the ocean is that day. Why?
 
This says help center, not get the run around center.
Airbnb Support
Help from Airbnb’s customer support team. 
 
I just called the help number for help so don't tell me to call back again unless I'm getting someone in the states who knows whats going on and speaks English. Pls scroll down.
 
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Also, all these hosts keep talking about if we decline a guest we will be penalized. Is that true? If you don't know, please forward my message to the US. 
Thank you so much!
Ann
Today at 6:26 PM
It's on the website. Who is this?
Ann
Today at 6:20 PM
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Hi Ann, I understand how frustrating this could be but there is no update that we have received about new Super Host standards and requirements. Once I have an update, I will definitely inform you.
Yesterday at 8:33 AM
Hi Lady,
The new criteria for being a Super Host is no good. It's cruel to us who have been Super Hosts for years and gives too much power to guests who may not have honest intentions. I will have to focus on other things, will have to spend more time vetting guests, and will have to decline more guests. Airbnb will lose money because I will have to focus on getting my calendar filled from other platforms. 

In case you don't 100% understand what I'm saying, please forward my message to someone in the US. 

Thank you!
Ann
Ann
Last Monday at 9:19 PM
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Good day! This is Lady, a CX Specialist of Airbnb, we wanted to thank you for having the time to speak with me today. I'm glad we were able to get things sorted out. I want to personally thank you for your commitment to Airbnb I hope this message finds you well and my information was beneficial to you. In the event that you have any further questions, comments, or concerns, you can reach us anytime, 24 hours a day, by calling us at either: 1-415-800-5959, or: 1-855-424-7262

Additionally, we always have our help center where many of our users can find the answers to their questions I've included a link to that below. www.airbnb.com/help