To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like:
- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...
- Some people never give 5 stars, because it's overdone to do.
This means we as hosts do our best and even ask people to give us a high review (not 4 but 5). I really don't like to ask.
Today after I reviewed one of my guests I got the NPS question of AirBnB again. Would you recommend AirBnB to your friends with a 10 points scale.
This made me think, why not use this 10 scale system for the reviews too? so people can give 9 stars if they are very happy but it wasn't 100% perfect. And then change the superhost status to average 8 or 8.5 stars of (still very hard to receive).
Response from Airbnb
Thanks for sharing your feedback. Your points about the limitations of a 5-point rating scale are valid and we understand that there could be nuances between a 9/10 trip and a 4/5 trip that are not captured well with the current scale. We want to make sure that all hosts have a fair opportunity to achieve their goals on Airbnb, such as qualifying for Superhost status, and that we’re acknowledging the great work you’re putting into providing great guest experiences.
However, adjusting the rating system, while important, would have far-reaching impacts. Currently, our discussions around this issue have been ongoing and we’re not yet ready to commit to such an important change until we fully understand how it will affect hosts.
We’re taking your suggestion into consideration as we think through how to capture guest feedback in ways that are most useful to you. We appreciate your patience as we continue working to evolve our programs.