@Linda423 I agree. For example, I see a fear of negative reviews controlling many hosts and their decisions about requesting damages compensation, leaving a negative review on a guest, etc. I decided some months back (I started hosting only last year) that I needed to feel comfortable in my own home, and comfortable with the guests sharing my home (it is a semi-attached Cottage I rent out in a busy beach vacation area). I decided that the only way I'd make it emotionally and mentally as a host was to make decisions based on 'How important is it?', and, if not too important, let it go. But, if important, to speak up, and not let fear dictate my actions. I admit I let many things go, but when I receive an unfair review I do contact the guest and ask them to enlighten me so I can understand their review better; usually this is enough for the guest to offer to change it, because the few times this has happened, the guest had to admit that the issue was on their end (not reading listing, house rules, etc), not mine. I offer a high quality product / experience, and I will defend it to the end, if I believe that the actions of a guest (unfair / inaccurate review, damages to property, etc) are egregious enough to address, whether directly with the guest, or with the assistance of Airbnb. I am, of course, open to suggestions, and even criticisms, and will make changes to my listing / Cottage as a result, if the comments are meaningful, and warranted. Some of my best amenities / features were suggested by guests, and I was grateful for their input at the time, especially when first starting out.