Why did guest not get charged a cancellation fee per cancellation policy? There was nothing wrong with the room. I have only received 5 star reviews from other guests. Her not liking a closet door is a matter of personal preferences and there were other rooms available. Her other reason, door not having a lock, she was informed of that days prior to her arrival and she asked if she could put a lock on the door and remove when she leaves and I agreed. Those days were held for a long time which prevented many people from using that room. Additionally, I paid the housekeeper to get her room ready and wait for her to give her the key to the house. My housekeeper gets paid hourly and guest said she would check in at 10am but she did not show up until noon which cost me an additional 2 hours of housekeeping to wait for her. WHy wasnt she charged a cancellation fee. She knew my sister had passed away and I was out of town, so I feel that I was taken advantage of during my family's tragedy.
