provide real customer service for hosts, rather than constantly changing systems 'enhancing' them. most recent, and unhelpful: new and improved calendar which hid blocked dates from the master calendar (i have 6 sites), resulting in a double booking...all in support of getting us poor hosts to use only AirBNB (and not take off site bookings). The kid on the phone actually told me it was my fault, i needed a better computer or a new iphone. you think? i've been at this for 5 years, and would use another site, if i could find one