Host Voice

I would like you to offer an opt in for the new security process - for those that want to do it- they should say so. For those who don't - like me - we should not be asked to go through another 2 -3 steps to say i am me! Do you hear how ridiculous that is? Carole   ... View more

A future guest wants to meet. I don't think it's a good idea. My husband wants me to meet them here at our house. They are booked for June of 2018. Would love to hear other Hosts opinion on this.  Thank you! ... View more

I currently manage 8 listings, 2 are my own and 6 I co-host for other people.   The 'Payout routing rule' in the payment settings is a great tool to segregate earning from each listing into different accounts, HOWEVER currently allows this for only the listing you own, I think it will be really great if Co-hosted listing was also available in this option either 'as one entry' or even better if 'they were shown separately'.   Hope this makes sense. ... View more

As a host we need to leave feedback for guests before we can see their feedback.  One of the questions we need to answer is how well did the guest voice their concerns. Unfortunately a lot of guests don’t voice concerns in person and don’t even fill out the feedback form I leave in the unit. it is not until I read their feedback that I even know they had any concerns but we have to rate them on how well they voiced their concerns without even realising they had any issues. This needs to be addressed in the feedback. Hosts should be able to read guest feedback before needing to leave a rating for this question. I understand the rest of the questions should be rated by hosts before reading guest feedback but I get frustrated by this question. I now rate this one low every guest as I have no idea if they had concerns or not.   One guest stayed 2 nights and I had a chat after the first night to check everything was ok. The guest smiles and said it was al great. She then left me very negative feedback and one star rating. Frustrating when all the rest were so positive to have this one pull down my rating. There should be a requirement whereby if a guest or host leaves a rating of 3 or less that there are drop down options they must choose to explain their rating. All I got in this rating was “ where do I start?” So have no idea what the issues she experienced actually were. ... View more

It would be good to have the option to be able to choose dates ahead of time and be able to choose to block before or after or both. We have a digital lock on the unit so guests can check in without us being here but if we are going to be way for a couple of days we have to wait until someone books and then block the next night so we don’t have to rush back for cleaning. we often go way for 1 - 2 nights and it is annoying to have to get online and remember to block after a booking. One time 2 different guests booked consecutive nights within minutes of each other so our only choices were to either cancel one booking or cut short our stay to race back in time to clean for the following guest. we don’t want to block dates and miss potential bookings so this additional option would be handy. ... View more

Sending your guests  wishes for the new year is a great idea, but how about allowing them to attach their own photo??? ... View more

We don't charge a cleaning fee, because we don't hire a cleaning service. Most guests are also great and clean up after themselves. But sometimes we have some weirdos that don't clean up after themselves at all, dirty dishes, trash, hair, etc. everywhere in the shared spaces. For guests like that I would like to charge a cleaning fee, but since I won't know in advance I'd like to be able to charge it afterwards. ... View more

Hello Airbnb Hosts.  I have been a Airbnb host for almost 3 years.  All of my guests have been great and treated my place with respect.    I used to be a super host until Airbnb stop letting me "accept" guests from my iPhone.  I can no longer accept reservations from my phone!!!  Has any other host had this happen to them?   Secondly, , I have noticed that Airbnb is holding on to my deposits for 2-4 extra days.  The day my guests arrived, they used to release the funds same day, now they are releasing the funds 2-4 days after my guests have checked in .  I am not happy about this practice.  Please send me your thoughts on 1 or both of my concerns .  Thanks and happy hosting!  /Chris ... View more

Hosts should be a wayto  able to make special offers to guests to continue on their current stay. or is there a way to do it that i am not aware of? ... View more

I know AIRBNB tried really hard to improve their web site. But it is so hard to find anything anymore. It is so user unfriendly. I now spend more time looking for the things I need. I feel frustrated whenever I use the website now. I have many suggestions but they would be quite involved if anyone is interested, I would be willing to put effort into these suggestions.  ... View more