The guest sees hosts' star ratings, but we never get to see how the guest has been rated by past hosts. Both sides should get to see how they have been rated and the percentage of thumbs up to total stays.
Also, implement a "Super Guest" badge for guests who have received 80% 5-star ratings, have prompt response time, etc. Similar criteria to a Super Host.
And allow us to Instant Book only Super Guests or previous guests.
Guests so often give a lower than 5-star rating for location because it's not midtown or in a more posh area while they consciously chose it because of lower price or availability.
It's awful and STRESSFUL for hosts to repeatedly get dinged for this.
And that juvenile Airbnb alarm sign apearing after several -5 stars is just insulting.
Let's just drop 'Location".
When you search AirBnB as a guest, you get this pop up now:
The button text is "Show Instant Book Listings". But at this point, Instant Book listings are already shown. What it actually does is HIDE listings that don't have instant book turned on. It even hides listings that have instant book turned on only for guests with previous successful stays.
I think a lot has been said about InstantBook already and my personal opinion is that in a *community*, especially a community that involves close personal contact, it is a *good thing* to talk to each other like human beings do.
But we can agree to disagree here; if InstantBook is the new way to go about things then that's fine. But can we be honest in the way the message is delivered? So a button text like "Show *Only* Instantbook Listings" or "Hide hosts that prefer to chat with me first." ?
Or how about more than one button actually. People don't get much of a choice, do they?
Making IB mandatory works against everything that initially made you great and different from other booking sites.
It takes away the personal touch of letting guests into your home. And it doesn't fit the story of how Airbnb was conceived, and even tends to make a mockery of it.
It's also flawed in that a host can either open themselves up to a lot of risk and invite shady or terrible guests by reducing requirements; Ir by increasing safety and requirements and thereby leaving first-time Airbnb users out in the cold.
Most of MY guests BTW are first-timers.
In this interesting article
"... Be wary of instant booking
If your host offers and accepts instant booking requests, it’s possible that the accommodation is a professionally run B&B or small hotel. Although perfectly pleasant, these kind of locations might not offer the unique local home you were looking for.
So please don't force it down hosts' throats. And don't punish them either by favoring IB in searches.
What has happened to fair choice in this world...
Replace the individual star ratings with a simple thumbs up or down, as in would you recommend/not recommend this guest/host? Eliminates all the issues with getting a 4, or 5, or only a 3. Was is good? Thumbs UP!
Very very simple and streamlined.
If a host is not acting on their own behalf, this should be noted on the listing profile somewhere. If their property is being administered by a 3rd party property management company, it should be absolutely transparent to the guest that the person in the picture is not really their "host".
I would not want to stay at a property where I had to go pick up keys at a kiosk or that the host is not even aware that I am staying in their home. That is way too much like a hotel (pick your keys up at the desk, we don't care who you are just pay us).
I think AirBnB has lost sight of the type of people hosts are. We are giving. We are generous. We are inviting. We are probably on the more sensitive side of the spectrum (not cry babies, but sensing that people need something, and generally being happy to provide it). We are warm. We are nice. We are only human, and we try to be good ones.
So why does AirBnB sending punishing, threatening messages to us when we lose a star for something (and don't let us see what the star was knocked off for), or because maybe we need to deny a person who seems sketchy, or because our lives get busy and it takes us 24.2 hours to respond to someone? Why do you encourage guests to tell us what went wrong instead of informing guests that if something is not to their liking, they should tell us to give us an opportunity to fix it?
And it's painful for me to review guests, because they too make mistakes, and sometimes rub us the wrong way, and it pains us to feel like we need to publicly share this -- ON THE INTERNET -- when maybe they were just having a bad day, or travel was rough, or anything. It's weird -- we are essentially rating them as people as then putting it online, and they do the same to us. And often, we only have a few minutes of meeting these people and assessing them. I think in our internet world of ratings and likes and numbers, numbers, numbers, AirBnB has forgotten that it is a COMMUNITY. Please bring some humanity back into the emails you write us, treat us like good people, and make the rating system more positive. We definitely don't need more negativity in this world
I have been hosting for over a year and ONE TIME I cancelled a researvation. Now, I can't be considered a superhost for a whole year. That's harsh. Especially when guests can cancel at anytime with mostly no penalty at all. I've been left out to dry more than once because of this. I know I can raise my cancellation policy, but I don't want to punish mostly all good guests (maybe you really have an emergency) for a few bad apples. Either the penalty should be less for hosts or the penalty should be more for guests. But it should be equal at the very least.
First off I am very happy to see there's now an official place for host feedback and featuer suggestions.
I have voiced this concern before and I will say it here again. Hosts need a safe way to block people from contacting them or booking their listings if they have instant book turned on. I have this guest who i have hosted before and do not wish to host again, but now he keeps on booking my listing even though i have already cancelled him and told him i don't want to host him. Already contacted airbnb but if he keeps on booking I might be forced to turn off instant booking.
As guest AND host, "PRIVATE BATH" is an important amenity worthy of searchability.
It is beyond frustrating that "safety card" is searchable in the age of 911, yet "private bath" is not.
I mean, whaaat???
Please, Airbnb, INCLUDE IT ASAP!
Then, when you're able, add custom keyword search. But for now, come on...
If the community senses a person or group of persons up to not good in a message we should be able to flag it in such a way that the community itself can be aware of it not just people behind the scenes at Airbnb.
A safety meter can raise from green, yellow, in which hosts can see. Whereas the Airbnb team would be the ones who can read the specific notes.
There are often times we spot things that are a safety concern and although we can report it or call in by that time it may already be too late or slip through the security cracks. It could be a security concern, or a troublemaker in the neighborhood, or a guest of underage kids looking to throw a party, etc. We can help each other more if we can see a meter of other flags.
You cleaned for 2 hours on top of your regular 8-5, and finished washing & folding five loads of linens from the last guests. New guests are happy in their clean beds and you're snuggling down into yours for some well deserved sleep. Just as you're drifting off, the signature Airbnb noise rings out. It's like a bat signal to your brain: "THE GUEST COULD NEED SOMETHING!" or "NEW RESERVATION!". You roll over to check your phone, only to find that it's a notification that you can now leave a review for the guest who left 8 hours earlier. M*&%(r F@&$*r
When I hear the signature Airbnb ring on my phone, I make every effort to drop what I'm doing, whether it's sleeping or my regular job, to respond. When you add in digital clutter that doesn't require an *immediate* response, you're training my brain to pay less attention to this sound.
Be wise in the things you send through push. If everything is urgent, then nothing is. Reviews are important, but it's not necessary to interrupt my day or sleep with them.
Please give us the option to turn off "pushed" review notifications.
For hosts who like to use Instant book, then this is a good system for them. However, I like to know who is coming into my home, but more importantly, the room is not always avaialble for use as Airbnb accommodation. I have friends and family who come and stay with me, or I go away. I need to be able to control of the spaces in my house and who I share with...
After several emails and phone calls I have finally established that I have been unfortunate enough to be one of the selected new hosts who apparently have to accept instant book on any listing I create. I categorically refuse to accept this and have therefore unlisted the holiday property I was intending to add to Airbnb's portfolio.
Potential guests get a lot of insight into us as Hosts, how about a little insight into them? We can see when they joined, what has been verified, and that they have X number of reviews, but not much else. I'd like to know:
1. How many times they've stayed at an Airbnb host home before (not just how many times they've been reviewed)?
2. What is their star rating broken down by category?
3. How many times they've cancelled their reservations?
4. How many inquiries they have active - maybe I'd like to send a special offer to secure this guest?
5. How many times they've inquired and not booked?
I would love to see the Keyword Search feature brought back. I've spoken with many other hosts who would like to see this turned back on as well.
This was a great way for guests and hosts to find a good match and there are too many special interests to provide check-boxes for. Some guests, for example, prefer to stay in a kosher or vegan household. Others might want to stay with SCUBA divers or surfers.
Keyword search was a great way to make these connections happen. It was good for guests and for hosts! Many of us saw a large drop in page views when this feature was turned off, and the views have never returned to their prior levels. It seems that there are a lot of missed connections, with guest who are having trouble finding just what they're looking for.
Please add "incorrect number of guests" to the list of reasons a booking may be declined.
I often need to decline a request to book because the number of guests is incorrect. I have to decline and tell the guest to resubmit their request. When I decline there is not a good reason to select...."not available", "not suitable", "waiting for a better booking" (this is good when the requestor is asking for a discount), etc. Alternatively, if I can change the guest count and "accept" the request, the guest could then "confirm" the change to finalize the booking.
Host Voice is a tool for sharing your ideas with Airbnb where you can suggest new features or improvements to existing features. See other hosts' ideas on the Host Voice board in the Community Center. If you'd like more details about Host Voice, take a look hereShare your idea