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We advertise a double or an additional single bed (intended for a child), for the same price.
We face a problem with guests wanting either a double - or single bed, and do not know which, especially if they are gay or lesbian etc. (we also get kite-surfing guys who do not really want to sleep together).
Where they want to sleep on one or seperate bed
I wish I could say that all of our reviews are being listened to but I really have not seen Airbnb comment on anyone's responses in this community of Host's.
I know they have a long list of complaints to resolve but this entire forum isn't being monitered even weekly lol
I would just like to see more activity from Airbnb showing their concern for
We have been informed by our County Revenue Commission we need to start paying and collecting Occupancy Tax. AirBnB need to open the options to allow us to charge this tax and then remit it back to us so we can pay the state and local tax. Anyone in VA in the same boat?
Some of my guests went to several Airbnb right before coming to my place. They told me they were not satisfied of their previous Airbnb but they ended up not giving them reviews and gave me a 4 star. From their perspective, they think 4 star is good. But I feel that I should have given them a lower quality Airbnb such that they don't leave me a rev
I had some guests gave me a 4 star in cleanliness because they found two hairs on the bathtub. But the whole apartment is super clean. I personally would not take one star off because of two hairs as I think one star means 20% off which is too heavy for two hairs found . But the guest thinks it differently. He thinks as long as it's not perfect he
Feature Request: Change Fee
Hotels and airlines charge you a fee for altering your travel dates. This helps offset revenue lost from last-minute vacancies, as well as income lost to lower, closer-to-the-date pricing.
We ought to have an option to charge an alteration or change fee, either a fixed rate like $200 or a variable rate based on the avera
Airbnb has one of the most difficult search engines of any site I've used as a host and traveler. You cannot search for a rental by name, and the filter criteria seem really limited. I recently was trying to search for waterfront or lakefront property-- Since there is not a filter for such, I typed in "tennessee lakefront" or "tn waterfront" bo
From time to time, I have an uncommunicative guest, who had registered the landline as his airbnb contact info. That's quite annoying, as you cannot send an sms with the automatic feature on your phone, Contact / Call or SMS. You may call their empty home however.
Instead, you have to hunt through a long thread of messages (this type of guest reque
For the second time in the last couple of months I've had a guest cancel but I'm still seeing that I can leave them a review and I'm assuming they can to. This guest was a difficult cancellation and held onto the keys during almost the entire time of their reservation before they cancelled. They should not be allowed to leave a review if they cance
I suggest removal or action on hosts who have canceled all the last "n" reservations, or who do not respond on time, causing automatic cancellation.
I made a reservation for high season, generating expectation in the family, blocking credit card availability.
The next day, no response, I investigated the comments about the host and, to my surprise, A
A thought occurred to me that the reason we're on Airbnb is to get bookings, right!
At present Airbnb's only method for doing this seem to be to lower our prices to ridicules levels, right!
So, my proposal is that Airbnb put a flag like the one they expect Hosts to absorb, "10% discount".
To a flag stating,
"No Fees charged on this listin
I wanted to share some information I recently received from Airbnb about their increases in service fees. I decided to find out what the guest was actually paying for my accommodation as this is not immediately apparent on the Host platform. I went in to the Airbnb site with an incognito tab and discovered that Airbnb was adding on a 14
I just went in and searched for my home via my small home town, and all three of the Airbnb houses in our tiny town were located several pages back, starting as the 41st property in the specific town name search! All three Superhost houses - with plenty of reviews - were lost, including mine, behind dozens of homes that are located as much as 50 m
Even though we stay 92-96% booked every month, month after month, year after year, the silly "price tips" continue to chime in that we should drop our rates by some percentage (8%, 11%, etc) or by some dollar amount (which always seems randomly made up) because "131 people looked at your listing this week but booked elsewhere for $XX less. Consider
I was really looking forward to having my listing professionally photographed by Airbnb, however, after seeing the results I was deeply disappointed with the outcome.
I removed all of the professionally taken photographs from my listing as I think they present my listing in a bad light: the listing looked sterile and uninviting.
I had no control o
We would like guests to book on Sundays for peak weeks however, there is no option to select check in days to required day od the week.
It would be really helpful as we cannot use Instant Book due to this being a problem - we do not want to get instant bookings that are always having to be cancelled due to check in day being unsuitable.
I just realized that the requirement of $100 mininum value of the first booking from the referred host to qualify for a $300 reward is obviously not realistic in the part of the world I live in where the average rate is $15 a night. I think there is one in a thousand chance that you get booked for a 7 nights straight to get the $100 minimum value.
I was awakened at 4:30 AM PST with the ping we know and love. Unfortunately, it was not a booking. You chose this hour to tell me that November demand is great and I should unblock some dates to get more bookings. We usually get this notification
via email. While I appreciate your wanting me to have more bookings, waking me up at 4:30 in the morni
I like to experiment with my prices, and there are times when I'd like to hit a "Reset" button and put prices back to my base/weekend prices for a selected period. This could just be a button on the Available/Blocked window where one can already set prices for a selected period, a button labeled "Reset prices to base/weekend" or somesuch.
Mixing old and new reviews is confusing, and as a guest I would want to see latest and up-to-date reviews, because that's the situation going on right now.
Old reviews may reflect something good or bad that might not even be relevant anymore!!!!!
Airbnb should rethink their new policy on babies.
I would suggest that Airbnb ask the parents of these babies if they are, in fact, people. My guess is that most of them ;) would say that yes, they really are people too. If the parents consider them people, then I think the company should believe them.
Also, they might want to ask the parents
What if Airbnb gave the guests a warning when they are about to mark 4 or less than 4 star for the price, informing that they will not be able to book the same accommodation again?
Why giving a warning? There are some guests that say the accommodation is good, has great location but mark 3 or 4 stars for the price.
If the guest can not gladly affo
Seriously, does anyone from Airbnb read it? When I look for a place, I'm always interested in the most recent reviews. Everything else is just useless
Guests occasionally request stays for dates they don't actually want in order to reach me about blocked/reserved dates. When I decline them, my search rank drops about 20 places.
Just today, I had a guest request a reservation for a night that he didn't actually want, hoping I could free up a blocked date for him. I couldn't, so I declined his
There is such a diversity of properties on Airbnb that one size fits all for cancellation policy is never going to work. Why not let hosts choose the % of cancellation fee and timing of penalty to suit their particular context?
Rationale: The policy is now global of having 100% refund to guests for hosts with Flex or Moderate cancellation policy - i
We would appreciate a feature that would require the person booking a reservaiton for more than one person to provide the names of the additional guests and a "link" to their Airbnb profiles. This is a security issue for hosts, who should know who they are welcoming into their home. It also makes it easier for us to communicate with and welcome g
We all understand the kinds of life events that can prevent travel. Rather than upsetting guests over non-refundable trips, Airbnb has shifted 100% of the financial loss to hosts by way of the extenuating circumstances policy. Why do guests not have some skin in the game when an issue arises on their end?
This isn't a fair practice. We choose our c
please change the rating system to just 3 options
the 1-5 system is absurd.... guests are not aware that only 5 is good for AirBNB and that 1-4 are Bad
we the hosts start to receive warning that our account will be disabled when our rating drops to 4.4
this is totally unfair as for some guests a 5 star rating is for a fairlytale non-e
I would like to suggest that if guests cancel it should show up on their review page same as it does on the hosts page. Even if a host cancels a year in advance it is there, a huge negative, most people do not bother to look further than "Cancelled". Guest and host should have right of response to clarify why in the spirit of transparency promoted
Please go back to ordering review by language, not country of domicile of the guest. For those guests, for example, whose language preference is English, he or she should see all reviews written in that language in date order regardless of the guest's country of domicile.
If my language selection is English, I should see all reviews written in tha
It would be best if the email system between host and guest only identified that the host replied to the guest in a timely manner. Guests do not read the listing properly. Why should it be necessary to send a pre-approval, or to decline the guest when in many instances the guest asking questions is not suitable for the property? We have been advise
Just like we have the ability to set certain prices for certain dates, and minimum stays for certain dates, we should be able to set the cancellation policy for certain dates.
For example, I am a host in Louisville. The biggest event of the year for us is the Kentucky Derby. If I have my cancellation policy set to Flexible and a guest cancels the
I am hearing stories of guests being able to change their review AND RATINGS after both host and guest reviews have been published. This should not be and must be corrected immediately.
Here is the example of what is occurring:
A host writes a review, usually a critical one, of a guest. Both reviews are published. The guest sees the critical review,
When someone searches for a home, they are, by default, only shown homes with the instant book feature. As a host who doesn't want to apply this feature to my listing i am being severely disadvantaged, and am loosing guests as a result.
The default should not exclude those without instant book.
The default should include all listings, with the opti
We had a guest cancel a few hours before check in. These guest were moving to the city permanently and got approved for a house the day they were moving in supposed to in. They cancelled their booking as it was no longer required.
As per Airbnb's new process on leaving reviews for cancelled bookings I get to review them. Airbnb however have not c
This content has been translated and reposted from Jörg from the German language to English. We cannot ensure the precise accuracy and appreciate your understanding!
If a guest makes a booking request, the only options I receive from Airbnb are "Accept" or "Decline." If I decline the booking, this has a negative impact on my statistics, even if
This content has been translated and reposted from Alvaro from the Spanish language to English. We cannot ensure the precise accuracy and appreciate your understanding!
Airbnb is a valuable and functional platform. However it is *incredibly* difficult to communicate with anyone from Airbnb when you have a question or need advice. In emergencie
This content has been translated and reposted from Florian & Theresa from the German language to English. We cannot ensure the precise accuracy and appreciate your understanding!
There should be an easy way to identify whether a host is operating privately or commercially. In Germany in particular, there are significant restrictions for private
Im having a BIG problem with the new policy to not order the reviews chronologically so that 1 unfavorable review from the worst guest I had in 5 years (out of most 5 star 51 reviews) keeps showing up at the top of my page while 5 great reviews are buried on page 4-5 where NO ONE will ever see them. Also makes it look like not many people stayed wi
Hosts receiving inquiries and bookings from Airbnb Newbies are seeing multiple guest's hometowns as "Lindenwold, NJ." This seems to be a new phenomenon, probably an artifact of an update.
After opening a ticket w/ ABB Superhost support, I was told that it is a default setting that has to be changed by the guest. The advice was for me to remind
This new feature is unnecessary and doesnt add value for guests and further punishes hosts in an already flawed star system.
Response from Airbnb
Based on feedback from the host community, we decided to terminate the Lowest Review feature. The intention of this feature was to help set guest expectations for a stay by highlighting aspects of past
As discussed in other posts, it seems clear that Instant Book is inevitable based on how Airbnb is driving guests toward it, with hosts expected to follow along.
It’s unfortunate, but there it is. As hosts, I don’t think we can boycott our way out of this mess. So maybe there’s a way to make IB more workable. I propose two refinements.
No. 1: MO
My husband and I have been hosting with Airbnb for 5 years now. When we started, there were only 4 other listings for our city, Paraty, in Rio de Janeiro state in Brasil.
Very soon after we listed our acomodations, we got a booking, followed by a wonderful review from our first guests, and it picked up very well from there. Soon we had loads of revi
these days, quite a few hosts are disgruntled about the "treatment" they receive from Airbnb, and the feeling is that guests are paid much more attention to than hosts.
How about this fix: send out a monthly email newsletter to hosts, highlighting the changes newly implemented into the Airbnb platform, address some hot topics, add a few suggestions
Customising the availability of Instant Book would allow a lot of hosts to take more advantage of this feature
Response from Airbnb
Thank you for your feedback on Instant Book. Your specific suggestion to limit Instant Book to certain calendar dates isn’t in our plans yet, but we’re always experimenting with new options to help hosts better ma
To be a superhost you need 80% or more 5 star reviews. For several of us it's very hard to get to that 80%. This is because a lot of guests don't give that a 5 star review for reasons like:
- Only if is 100% perfect, we will give a 5 star, and there are always little things to complain...
- Some people never give 5 stars, because it's overdone t
Currently only a Hosts profile page will show how many average stars that person receives.
And even tho we give star ratings to guests regarding communication and cleanliness, it does not show on their profile page.
So then whats the point?
A phone rep told me "yea the star ratings for guests dont mean anything. you can skip that part".
I have been with Air BNB for years.
In the beginning, they were very helpful and easy to contact. Now it is impossible to get in touch with them.
In their surveys, it does not leave any room for FEEDBACK.
Did they just get our business and then forget to look after the HOSTS>????
They ask the Guests ....Not if they enjoyed their stay or had a love
Airbnb is pressuring hosts to accept bookings in two ways, Instant Book and the new policy to permanently block your calendar for not accepting or denying a booking request within 24 hours. I have always thought that Instant Book is counter to the founding principles of Airbnb and have said so at every opportunity. The new policy of blocking your c
I was always lead to believe that a review or review point, was a gague or meter to let me know how I, as host am doing.(??) Whereas all the other review points such as "Accuracy, Value, Cleanliness, etc" are points of review that tell me how I'm doing, (on-point, or possible improvements) I have never understood why the guest is given the opportun
I have had guests not list their correct name but a 'handle' or 'nick name' or first name only. They often won't post a photo either. Yet they can come into my home, my privacy and my life so that I'm am 100% exposed to them. I request Goverment I.D. upon arrival, but it shouldn't have to be like that. They should be who they say they are, not som
When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?
Response from Airbnb
We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for busine
For every guest, I always have to ask them their specific arrival time so that I can be home to meet them. It would be great if when guests make a reservation, there's an option to ask them to specify their intended arrival time.
I understand sometimes people don't know the exact arrival time, especially when they make reservation a few months in
AirBnB started as a sharing service between individuals. Guests are looking for a new and personal experience in someones home. Host wants the best experience for people in their homes.
Now I see more and more commercial companies using AirBnB to rent homes. Some of these companies are renting up to 100 different homes. This is no sharing anymore,