@Fred13 @Ann72
Thanks you all for the good wishes and valuable advice, I do believe overall Airbnb do a great job and there business is focused on the customer ( Guest) no matter who they are.
I have increased my prices as I think this is a good strategy in keeping the certain types away from booking. Bearing in mind my property is in Kenya ( You can get a plumber for the day @£20) so I need to look at the market in Nairobi which is very different from Europe/US I could charge 4x in London and be busy.
Since March 2020 Kenya was on lockdown with curfew and no flights in/out So only locals booked which meant that I had to reduce prices. They opened up partially from September if my memory serves me correctly & since then I have been 90%+ occupancy however this has been mostly IB and mainly locals. I have been 4.8/4.9 over nearly 3 years and in the last 2 weeks it has dropped to 4.78 Due to 2x 1 star reviews, The last of which I am currently disputing due to lies which I have proof of. Airbnb p’s view is the review stands even though they cancelled the booking.
I searched google for getting reviews overturned I came up with this:
https://airhostacademy.com/remove-airbnb-reviews/
- Demanding something for a good review. Often times, guests will try to turn a host into a review hostage! If a guest threatens you with a bad review, or says if you give us a discount we will give you a good review, you shouldn’t have a hard time getting Airbnb to remove the review.
- Revealing the exact location of the listing. If the guest mentions the street name or any other clues that will give away the exact location of the listing, that is grounds for removal!
- Never actually staying. If the guest that booked the listing never stays, or books it for someone else with no intention of being there themselves, you’ll be able to ask Airbnb to remove it. This one might be harder to prove. You should never knowingly accept a third-party booking (when a guest books for someone else and won’t be there themselves).
- Mentioning a resolution center case. If the guest mentions getting a refund or even asking for one – this could be grounds for having the review removed!
- Downright lying. This one is trickier, but if you can prove beyond a shadow of a doubt that the guest is lying, you may be able to get the review removed. It sometimes comes down to the luck of the draw with which Airbnb case manager you get. Be sure to continue to use the word “slander,” as that seems to be effective in convincing the case manager that you mean business.
Is this correct both my 1 star reviews should not stand as the last review is full of lies which can be proved with documentation transactions ect. My other 1 star the guest never stayed at my property as she turned up with a large party ( During curfew people were using Airbnb for parties) She clearly never read the rules and I refunded her based in that fact,
I know I need to draw a line underneath this and move on however if the above is correct in both cases the reviews should have been removed.
Thanks again.