@Bex1
Hello Bex, in the Airbnb star rating system the guest gets to give 6 category ratings and an overall rating.
It has happened to just about all of us at some time where the guest has given each of the categories 5 stars, but overall ranked the listing 4 star.
Many guests do not understand that the Airbnb system differs from Trip Advisor and other accommodation rating systems where a 4 star is a very good ranking. With Airbnb a 4 star is a black mark and something needs to be improved....5 stars is the default ranking.
There are some guests who say they never give 5 stars! They say that is an ultimate that cannot be reached.
They give 4 for excellent, 3 for good, 2 for a pass and 1 for a fail.
Bex, there is no way to fight this....we can't beg guests for perfect reviews and star ratings, we can in a subtle way point out to them that if they felt comfortable and felt they got good value for money that is what the star rating system is trying to gleen. Was it worth recommending to other people, if it was give it a 5 because that gives the host the tools to do even better, whereas a few 4 stars will punish them!!
Cheers......Rob