@Richard531 Thank you for your comments. However, I thought this was a platform to gain insight and knowledge, as well as to help each other while navigating the world of short-term rentals...not to be judgmental or patronizing.
1. Patronizing Comment 1: I'm not sure what the number of reviews we have (or don't have) has to do with paying out money owed to our owners. Nor do I see the relevance of you pointing out our exact number of "published" listings (which can change daily based on a myriad of circumstances). Neither has anything to do with AirBnB violating their responsibility to basic trust accounting/transactions.
2. Patronizing Comment 2: Regarding reaching out over 20 times to get the matter resolved - Uh...yeah...that's exactly what I'm saying! Except you assumed I was just "letting them off the phone without giving (me) some sort of reassurance that this situation is being worked." (We all know what "assume" means here...)
3. Patronizing Comment 3: You're way out of line on this one. Believe me, the responsibility of managing "OPM" is a top priority, and getting to the bottom of this AirBnB stall tactic has not been delayed. Our disbursements are processed and reviewed throughout the month in preparation for owner payments the following month. This ordeal has been going on for weeks, with no resolution...but NOT for the lack of trying.
My whole point in reaching out was to see if anyone else on this community platform has had this issue? Was there a specific cause/reason for this to happen? How do I resolve it and prevent it from recurring? AirBnB certainly isn't providing any information. I called again today and was told I could not be transferred to the department handling this and they would "escalate" it to the appropriate department, nor could I speak with a supervisor as they would tell me the same thing. I was assured someone would get back with me....blah, blah, blah. Same circus, different day.
Once again, thank you for your words of wisdom, support and encouragement. Although entertaining reading, not much help.