***911 to all hosts
Must read!!!
I had a $42,000 claim due to damages to my newly renovated $400,000 home. These guests where the first people in the home since it's purchase. They carved into furniture, 2 large dogs where brought into the home deatroying furniture, carpets doors, paint, and more.
Upon discovery, I did have the guests removed. I immediately filed a claim with airbnb and thier $1,000,000 guaruntee. I was told that the insurance team would be in contact within 3 days. After 5 days with no answer, I began calling and emailing, again with no response. When I call they told me that they have everything they need and they dont know why there is a delay. Still, there is no substance to thier promises or guaruntees!.
This went on for 3 months. I had to come out of pocket to repair and replace everything in the entire house that I had only finished remodeling and furnishing the home 1 month before.
After 3 months I received and email stating I have 72 hours to respond or the offer will be withdrawn. I couldnt believe what I was reading!
I was forced to accept this direapectful amount to cover at least some of my losses.
I have since watched Airbnb Nightmares on Netflix and have learned Airbnb has a history of not paying its hosts for damages by the guests. We air business partners and I have been a superhost for over 2 1/2 years! Why would you not compensate me for these damages?!
Hosts beware!
- Adriano Swift
Superhost
Post all negative reviews on:
1. Airbnb Hell
2. Trust Pilot