Hello everybody!
Quick background: I own a house and am renting 2 rooms out. The box that I have pets is also ticked in both listings.
A guest did a booking without reading anything about the listing. So obviously, he did not rent a house and didn't expect my cat. Also they were 3 people instead of 2.
They left after a few days and then came the surprise! 1-star review everywhere!!!
- I could prove with pictures and my current guest who was already there that he was lying!
- Saying the house is full of **bleep** and that it's inhuman to live in (that is not considered as profanity or insult to myself and my other guest)
- Putting 1-star under communication and value because he is allergic to cats is relevant (even if ticked in the listings)
So, because the guest made a mistake, I have to pay for it?
Airbnb is treating me like a complete idiot, anyone readying the review understands straight away what happened!
MOST IMPORTANTLY, LYING IS NOT AGAINST ANY AIRBNB RULES!
So basically, I will not be a Superhost anymore for the next 365 days. Impossible with a 1-star review.
Best regards and all my well wishes during this pandemic.
Gerrit