Hi there, hosting community!
We just posted a listing for our guest house last night at midnight, and already have four bookings. Unfortunately when I was proofreading the listing, I neglected to add the cleaning fee of $150. We're writing to each of the prospective guests to say that this is our omission and to apologize, and that we understand if they'd like to cancel the reservations--also that we'll discount the fee to $125 for them, but as these bookings have already been made, any idea how to do this?
I of course want Airbnb to get their appropriate fees, just don't know how to add this into an existing booking if they still want to book?
This is all happening so fast, and we're lucky to have had so much interest, but gee do I feel like an idiot!
Thank you for any insights you might offer,
Cornelia