A guest posted 3 star review for value but apologised as they meant to say 5 star - can they change

[Caroline789]

Hello, one of our previous Guests (a Japanese lady) gave us 5 star reviews for everything except value which they gave 3 star.
When I saw this I contacted them (via AirBnB - private message) and asked if they could give us pointers as to how to improve for future guests.
She replied back saying the value was meant to be 5 star but she made a mistake in saying 3 star.
She was very happy and wanted to come back and stay with us; Is there anyway she can change this with Air BnB ?

Many thanks.
Caroline

[Gerry-And-Rashid0]

Your guest needs to contact AiRBnBa and ask for the amend

However if all the correspondence is on the platform then AirBnB might do it at your request

[Caroline789]

Thankyou

[Lucas266]

editing reviews (at least once) could be an option in the future that I'd love to see on the platform

[Victoria567]

I wonder if it was the same Japanese guest I had?.....hahaha

Got an overall 5 stars despite 3* for value and 3* for location....my home is located in wonderful Speyside.

As a fellow Scot who knows our country very well, it the equivalent if giving Aberfoyle a 3* for location suggesting it’s some inner city ghetto like Govanhill.

The 3* value for me, is these cheapskates NOT wanting to pay £100 plus in Inverness, yet choose a village location and expect 24/7 restaurant services, but being a traditional Highland village we close at 5 pm for shops and 9pm for hotel food!