Hi, all.
I'm quite new to Airbnb.
I have a guest who is due to arrive in 2 weeks time (our peak season). She has already postponed the booking from the same dates last year due to travel complications which was perfectly OK.
She's just asked if she can change the holiday to October (our low season).
Our cancellation policy is strict so she would lose 50% if she cancelled instead of changing dates.
But if she has already paid 50% at the higher nightly rate - how does it work if I change her dates to the lower rate - does she just pay the difference? What about the service fee I get charged?
Also, at short notice to fill this high season cancellation, would anybody else be tempted to say, yes, no problem in changing to October, but at this short notice to fill the August dates, the price is the same?