Hi @Huma0,
I must unfortunately admit that my fellow country-(wo)men are not really easy to please (The Dutch, that is!)
So, I seriously do think. Culture plays a very important role here.
4 and a half century ago, there was a French-born Christian theologian/reformer (In Dutch known as: Calvijn), whom had major religious influence in France, Belgium and the Netherlands. His ideas with regards to practicing Christian religion can be best described as being somewhat Orthodox.
Even today, there are people around whom display a ‘Calvinistic’ approach to life.
Which typically will mean: normal humans can never attain the ‘Perfect’ score. As perfect is solely reserved to the Almighty (I know a 5-star does not mean: Perfect. But that is how it is being felt).
Basically the same, what @Olivier291 already said.
All of my French and Belgian guests gave me a 5-star reviews this far, but half of them dinged me on 1 of the sub-categories.
Unfortunately, I scored even less with my Dutch guests.
So (to me) it indeed seems, for instance: Canadians and British are much easier to please (Obviously: There is so once and a while, the execption to the rule).
Furthermore: Everybody is different!
Personally, I really hate it, when guests display passive-aggressive behavior! (Fortunately, we only had very few of those).
I.e.: During their stay everything is fine. And during review-time, they suddenly come up, with issues. Which could have been easily dealt with, during their stay.
I actually do think, some guests really do enjoy it. When they found something to be put in the review. Even when it does mean, it will hamper them somewhat during their stay? How odd is that?
Lack of upfront communications by guests, is another problem.
In the past, I was almost begging guests to get me all relevant details - prior to their stay.
Nowadays, I just ask for these at regular standard intervals.
And when they still don’t react properly: I will send them early in the morning - on the day of their arrival - this note: “When you don’t provide me with your arrival details. You risk the chance of having to wait for at least 1 hour, upon check-in”.
I had to do this twice, in the past season. And all of a sudden, messages started to pour in 🙂
In other words: We are not running a Kindergarten here. And we are certainly no slave to spoiled guests.