@Airbnb
So in other words you have done nothing further to help protect hosts from this current outbreak.
A host or a guest must be diagnosed with symptoms before it becomes an 'Extenuating Circumstance.....great! To your bullet points.
1/......They have to be at our properties and have infected us (or likely to infect us by diagnosis) for us to claim extenuating circumstances! Has the incubation period been taken into account here?
2/..... We can't cancel them unless the Chinese government says we can....great, that worked a treat during the SARS virus in 2002-3, didn't it.....NOT!
3/......We still have to accept guests within 50 Kms of the affected city....as long as it's not within the boundaries of that particular Hubei province. I was personally not aware that viruses respected province boundaries!
Admin, we bend over backwards for you! We take all sorts of risks with very little complaint. We try to be exemplary hosts, all we ask is for a little bit of support in times of crisis!
When one of your recommended and verified guests has a party and creates a few thousand dollars in damage in our listing, we don't want to get thrown to the wolves because we didn't submit a claim with comprehensive restoration quotes between the required 11.00am check-out when that guest left, and 2.30pm on the same day check-in before the next guest arrives!
If you are not going to cover us and protect us, fine, remove all aspects of host protection coverage from the platform and let us take care of ourselves! Don't tell us you are protecting us and then walk away from us.
I have 4 guests of Chinese origin with reservations to stay in my listing over the next month. I don't know where they come from any more! I used to know they came from Shanghai, Shandong, Guangxi,Jiangsu, Sichuan, province.....now I don't, all their profiles say is they come from China!!!!!
The day before yesterday there was 1 confirmed death from the Caronavirus and 100 confirmed infected. Yesterday there were 17 confimed dead and 600 infected. Today there are 45 confirmed dead and 1,280 confirmed infected including some in GB, US, Japan, Korea, Thailand and Australia.
Please don't tell us that travelers from China are safe, it is being conclusively proved by the hour they are not.
Your update of a few hours ago changes nothing from your stance on this issue a week ago, and yet this situation is changing hourly.
We look to you to keep on providing guests that make us money, and you money but, please consider, you sitting in those offices in Brannan St in San Francisco are not exposing yourselves to risk......we as hosts, are!
We ask you to consider that what we are seeing here is a virulent epidemic, and I am sure Airbnb are not going to accept any responsibility if a host becomes infected by your failure to protect us....or even inform us.
As a company you need to become a bit proactive here! Would you please rework that statement above to at least give us a bit more protection!
Cheers.......Rob