Guest destroyed apartment, Airbnb didn't help

[Inna12]

The guest checked it on Jan 12, the payment was supposed to be released on Jan 13, and I am still waiting to receive it, regardless of my numerous attempts to contact them. Additionally, there are two more payments that were supposed to be released yesterday, that are not coming in either. Does it happen to anyone else here as well? 

This is not to mention, that I recently had a guest who destroyed my apartment ($5000 in damage) and not a single dollar in reimbursement from Airbnb under Host Guarantee. Idk, maybe they are short of money because of loss https://therealdeal.com/2020/02/11/airbnb-once-profitable-lost-322m-in-9-months/ but something has to be done here. 

If anyone is interested in joining me in class action law suit, let me know. For reference, I am in NYC. 

I am also would be interested in hearing about other hosts experience with Airbnb. 

**[Title updated relevant to post] 

[Sheila22]

@Inna12   There is some discussion currently about this which is gaining some traction.  It is not class action per se but a collective legal strategy.

[Stay-At-My-Place0]

Hi Sheila, Please keep me posted about whatever you find regarding getting something from these corporate thieves. I lost 150k+ and the negligence they still claim to be caused by Covid-19 are just excuses for horrible customer service.

[Denise1223]

I'm in.  Lets do it.  There host guarantee is a joke.  Lip service / bogus.

[Robbie54]

@Inna12 have you even asked Airbnb what the issue is? There has to be a reason. 

[Inna12]

Right :DDDDD

Well, now I know what the reason is.... they were getting ready for an IPO LOL

[Priscila187]

In DC Airbnb illegally withheld my payment, alleging extenuating circumstances, while we don't have that agreement. They sent us that new agreement afterwards. I have been a host for a decade in Mex and the US and honestly, I can't be more unhappy with the company, as a host and as a guest. 

When my guest cancelled due to inauguration unsettled I received an email from airbnb stating I will receive my payment minus cleaning fee, respecting my strict policy and that my guest will be fully reimbursed. This information was exactly what Airbnb published right after the Jan 6th turmoil in the Capitol. This information was public, of course showing off as usual. When I asked them for my payment,  after a long waiting -like always- an Airbnb "specialist" (yeah sure!) told me I will receive my payment "24 hrs after the check out, just as usual" (WTF!), then he said no, you won't receive the full but you will receive something, then he assured me I will receive credit!! I phoned them and after corroborating that  Airbnb promised me my payment and wasn't delivered they sent me to a Resolution Center, which today notified me that I won't received a penny 'cause Extenuating circumstances!! Airbnb is such a unreliable, unprofessional, fraudulent company, which is collecting Class Action along the States. I'm looking forward to start or participated in another in DC. Anyone? 

[Sarah977]

@Lizzie  Can you help @Priscila187 sort this? It sounds entirely wrong that she wouldn't get paid for an inauguration cancelled booking, just because the guest cancelled from her end, rather than Airbnb cancelling it.

[Priscila187]

It's irrelevant if she cancelled or if the Airbnb cancelled. Airbnb promised to fully reimbursed both parties for this event. This was publish on it's webpage. Plus, the new terms for this particular "extenuating circumstances" doesn't apply after 30 days of notification in this case due to the DC riot. I was notified yesterday about this change. Therefore the old terms still apply and the company should honor my strict cancellation policy and honor its announcement of fully reimbursement for the guests that have to cancelled. Such a horrible company. 

[Sarah977]

@Priscila187 Yes, I agree with you, that's why I tagged Lizzie, the forum moderator who posted yesterday on a different thread that all the cancelled inauguration bookings would be fully refunded to both guests and hosts. The moderators here will often go to bat for you with CS if an issue hasn't been handled appropriately. They can't actually make decisions, as they aren't Airbnb employees, but they can notify CS to revisit the issue.

[Priscila187]

This reservation was cancelled by "an specialist". BTW I have another booking same situation same neighborhood, which was cancelled by the guest and they did reimburse that. but I have to say that Airbnb pushed me so hard to cancel that reservation!! 

[Liv]

Hi @Priscila187,

I'm really sorry to hear about that situation, but thanks a lot for bringing it to our attention!

I have checked on your case with the CS team and they told me an agent is working on it, you should be hearing from them soon.

I hope the issue gets resolved soon. Please let us know if you have any other concerns.

I hope this helps.

Thanks,

Liv

[Priscila187]

Thanks @Lizzie and @Sarah977! I got my payment 2 days after this post! I forgot to mention it here! Anyway, I'm so glad I found this group, that actually helps!!

[Lizzie]

Hello @Priscila187, 

Lovely to meet you.

Further to what @Liv has already mentioned here, I've received some further updates on this. I've just sent you a direct message to your Community Center inbox. If you wouldn't mind taking a look at my message, that would be fantastic. 

Speak to you soon.

Lizzie

(Thanks @Sarah977 for your help here) 

[Inna12]

BOOM! 

https://fm.cnbc.com/applications/cnbc.com/resources/editorialfiles/2020/11/05/Airbnb%20Hosts%20Class...

To join: https://www.classlawgroup.com/airbnb-host-class-action-lawsuit/#the-form

[Inna22]

@Inna12 this lawsuit is specifically because of breach of contract during covid-19 which is different from your experience. Just filing a case does not mean it would go forward. Also, we all know who gets rich in class action cases and it is not the class. Airbnb will bleed money, lawyers will get rich and we will still be in the same sh*t because airbnb will have even less money to spend on host guarantees.