In DC Airbnb illegally withheld my payment, alleging extenuating circumstances, while we don't have that agreement. They sent us that new agreement afterwards. I have been a host for a decade in Mex and the US and honestly, I can't be more unhappy with the company, as a host and as a guest.
When my guest cancelled due to inauguration unsettled I received an email from airbnb stating I will receive my payment minus cleaning fee, respecting my strict policy and that my guest will be fully reimbursed. This information was exactly what Airbnb published right after the Jan 6th turmoil in the Capitol. This information was public, of course showing off as usual. When I asked them for my payment, after a long waiting -like always- an Airbnb "specialist" (yeah sure!) told me I will receive my payment "24 hrs after the check out, just as usual" (WTF!), then he said no, you won't receive the full but you will receive something, then he assured me I will receive credit!! I phoned them and after corroborating that Airbnb promised me my payment and wasn't delivered they sent me to a Resolution Center, which today notified me that I won't received a penny 'cause Extenuating circumstances!! Airbnb is such a unreliable, unprofessional, fraudulent company, which is collecting Class Action along the States. I'm looking forward to start or participated in another in DC. Anyone?