Accidental refund of guest- how to rectify this

[Kerry-Phil0]

Hi,

I had a situation recently where a guest demanded a full refund but I was not prepared to provide it. As the guest cancelled after the notice period I was entitled to the full fee. I got an email to stipulate this, and on the email it also said that I could click a button to issue a refund. As  I was considering issuing a partial refund I clicked the button, and got redirected to my resevations screen. There was no mention of the refund being issued and no confirmation button or option to enter a different amount.

It now seems that the full refund has been granted and quite  frankly, I am fuming as the guest had no right to request this given his thinly veiled excuse and rude demeanour.

How do I know if the refund went through and if it did, how can I reverse this?

Thanks!

[Linda0]

Call Airbnb right away and explain pronto.

[Kerry-Phil0]

Thanks. I sent an email to my case manager as soon as it happened. Should I call as well?

[Linda0]

Yes, call them as soon as possible before transaction is made.