I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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Hello, I have a couple who would like to stay for a week and then their 2 teenage sons are arriving for another week (going from 2 guests to 4) is there another way of managing this apart from asking them to do 2 seperate bookings. Help please, I have to respond in a few hours. Thank you very much, Alice.
Just determine the added charge and send them a 'Request' for it via Airbnb.
Hi @Alice345,
Agree the additional price with your guests and then use the Resolution Center (Button: Request or Send Money).
Next step: The guests should accept it.
Problem solved!
Success.
Best regards,
Cor.
Hi Cor, thank you so very much for your speedy and helpful response. Kindest, Alice.
@Alice345 better to adjust the rate within the reservation. Look for the adjust/cancel button. Just decide how much $$ to add the 2 for the second week. The request is sent to the guest and they accept
Hi @Kelly149,
That's even a better way to deal with this!
Why didn't I think of that 😉
Best regards,
Cor.
Or maybe simpler, have them make the reservation for 3 people for two weeks.
Hi Alice,
Great place btw. My recommendation would be as your listing is a 2 bedroom unit with 3 beds is not charge extra for stays for groups of more than 2 people. Leave it as is with no hidden costs for up to 4 people, personal opinion only and up to you in general. I have always experienced better feedback overall from guests when extra costs are kept at a minimum.