We have a few Airbnb's and have very little damages (i.e. an accidental broken wine glass on occasion by a guest). It puzzling to think, what kind of guest would be so negligent to use permanent BLUE hair dye during an Airbnb stay?
Just a little background, we have an 1886 property of which we have spent years restoring. This unit is a plus unit, with nice details and finishes.
Upon check-out, the cleaners found a BLUE bathtub/shower, our vintage 100 + year old bathroom sink had blue stains, white towels that have blue stains, a garbage can containing plastic bags and paper towels with remnants of blue dye. Our high end 100% linen duvet and shams stained, the high end decor pillows with streaks of blue, smaller stains of color on the high end sheet set. We took lots of photos and will be submitting a claim to the guest/Airbnb.
Despite tedious and professional cleaning efforts to clean the shower/tub, the Fiberglass tub remains blue (the bright blue is now a lighter blue). Most of the towels remained stained. The linen duvet cover, shams, and decor pillows stained. The larger cost of these damages is the tub/shower. We are still in the process of gathering estimates, but the options appear to be replace the tub/shower unit or the more costly option and try and to professionally recoat the tub/shower with no guarantee of color taking and staying on the Fiberglass. Even if Airbnb covers these costs to repair/replace tub/shower, we will still loose at least a week in Airbnb bookings during the repair process.
Per Airbnb, the total cost needs to be presented to the guest first. Upon the guest declining these charges, Airbnb Claims division will review the claim. :ooking for advice on hosts that have submitted large and/or a similar claim.
Thanks for reading!