Hi Guys / Girls,
I would like to share my experinece with Air Bnb just after hosting 4 people in the journey.
Everything was going amazing until I had a phone chat live with air Bnb then everything down on the drain this afternoon.
Story:
I got a question from a gentleman saying that he liked to book our room whtehr if its possible to check in late.
I confirmed and messaged back to him with a booking request.
As I was planning to 1st person to have my place someone else booked my place instatly without my confirmation (which is called instant booking).
I coudlnt cancel the Instant booking as I had to call Air Bnb.
Over the phone chat I have spoken to girl called THresa from Air BNB cancellation department. (they mentioend that phone chat will be recorded)
She mentioned that If I cancel the booking I will get charged with 50$.
I said well there is no need to cancel it then as I didnt want to pay 50$ for cancellation fee.
After 20 mins later Air Bnb send me a message that they cancel my booking - and charged me 100$ as well as cancel my guests booking.
-------------------------
I was over the phone with them over 30 mins - and they still havent got a solution for it.
They mentioend that I did wanted to cancel the reservation. I told them to check the recording.
I will also post this blog in Google Adwords - in around australia with PPC budgetting so people are aware of this matter that it could be scam targetting protiable business for Air BNB and cutomer service team