I am a new host and had a guest throw an unauthorized party and cause almost $1000 in damages which prompted me to submit an AirCover claim. I’d been working with a Sr Support Ambassador which was good, unitl it was escalated to another person., which is when the responses were vague and inconsistent. Last email, I was asked by Melanie, not sure who this was, to review the safety condition and respond to an email within 48hr which I did, and the necessary actions will be take on the guest account.
I wake up the next morning, 5/10 and my account is suspended with no notice, explanation or duration of context and my calls and emails have gone unanswered, but I still have my booking confirmed. I’m assuming this must be a mistake. I’ve not violated any terms or safety conditions.
I need some help please because I can’t get any from anyone. I've read other thread and it appears to to be the business model of AirBNB to ignore people... just really a piss poor way of treating host who have done nothing wrong!