AirBnB System down

Michael9
Level 1
Sydney, Australia

AirBnB System down

Guys, we have nearly $10,000 of bookings at risk because it seems the AirBnB system has failed ....

  

I have attempted more than a dozen e-mails in respect of the following bookings, not one of which can be sent - using my i-phone, i-pad, laptop or desktop at the office - NO e-mails actually 'stick' when 'sent'. I e-mailed AirBnB three times without response.
 
Thinking the fault is my end I have even reloaded the AirBnB link twice onto my laptop & i-pad.
 
Yet somehow AirBnB can send me e-mails suggesting I am at fault & suggesting my rating will suffer if I do not respond!
 
I can't respond .....
 
Important Reminder: Enquiry for Sydney Living at its' Best!! for March 08, 2016 - March 13, 2016
 
RE: Pre-approval at Sydney Living at its' Best!! for December 29, 2016 - January 05, 2017
 
RE: Pre-approval at Sydney Living at its' Best!! for March 30, 2016 - April 08, 2016.
 
Has anybody a suggestion how I can actually talk to a real person for help at AirBnB? Thanks in advance, Michael
1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Michael9,

 

Many answers on here can be found by typing in the "Search the Community" box above.

 

Here are the best ways of contacting Airbnb: https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

 

Good luck getting everything fixed up!

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host