@David126....Yeah, that's an interesting thought David, but I don't always use my registered phone number, in fact, more often than not I use the home phone which is a VoIP service and Airbnb know nothing about that number.
I think it possibly has more to do with the fact that the help traffic is really minimal here compared to the USA and the UK and hold times are not long, generally less than 5 minutes! So I think it's possibly just a bit of PR on Airbnb's part. You could be right but, I just threw the last line of that post in as a touch of sarcasm!!
Once again, thanks for that observation, I think you, more than anyone else on the community, will always offer an alternate point of view....something others of us haven't thought of.....and that's gold!
Cheers....Rob