I have had 54 bookings in the last year with Airbnb. 46 of those were 5 *. My acceptance rate is 100%. My response rate is 100%. My review rate is 100%
My stats show 82% 5* reviews in the last three years, yet yesterday I lost my Superhost status. I was stold that assessment ended October 14th. Yet now I am told assessment ended October 1st, thus precluding the 7 5* reviews I have received in October alone.
Renting a 6 bedroomed house with pool and spa in San Diego accommodating 10-14 guests has provided many challenges over the last 12 moths. Under age guests, x rated parties, large rowdy parties until the early hours, police being called, burned my bridges with my neighbors. All through this Airbnb were for the most part not helpful in getting these guests out, I lost alot of money and the opportunity for good reviews in spite of the fact that I work diligently to provide a 5* experience in every way. Disgruntled guests love to complain and best of all they lie. Airbnb always take their side. I have taken action and steps to protect myself, my business, my property and the community. I have a legal waiver that all guests must sign. I have cameras installed outside. Now when somethng happens I have evidence. I do not need permsiision from Airbnb to evict guests who break the house rules. Also I get paid.
The metric for calculating Superhost does not make sense comparing renting a room to a whole resort like house. I have to work so much harder for my whole house listing than my one room listings. There was a leaf in the pool, the spa isnt hot enough, its cold outside, the propane bottle ran out, there are only 4 frying pans, we ran out of toilet paper. Guests who stay one night with me generally arrive at 4 or 5pm, go out to the village for dinner come back around 9pm, go to sleep and leave at 10am. I chat with them and offer a glass of wine. They usually enjoy their stay and write a 5 star review.
My mother rents rooms in the UK, in 2 weeks she had 11 stays, 10 5 star reviews, she made Superhost. I have 90 stays and 80 5 star reviews and I dont make superhost. Where is the incentive ?
I have Airbnb systems are flawed and I am tired of fighting my corner.