@Sarah977
You have brought up an interesting point so that is why I have done a bit of checking.
My last unsuccessful dealing with CX was on the 21st April over Airbnb's incompatible updated phone app with my mobile. I of course won't put the contents of that last contact here but, I instructed him to close the ticket (which is the important bit) and he complied with the 'No, I'm done' option box.
Subsequent to that I received no feedback email.
Here is the list of emails I received on April 21 currently still in my inbox.
And here is the list of emails I deleted from my inbox relating to April 21
No feedback email was received relating to that support Sarah, so I did a bit of checking on both my previous successful CX contacts and my unsuccessful ones and the same pattern followed on each occasion.
It could just be random Sarah, but it does seem highly coincidental.
Thanks for bringing up an interesting point!
Cheers.......Rob