@Linda108
Likewise. I had an issue months back when the guest was charged but I was not paid and we both got weird messages about it. I contacted CS and was assured it was a technical glitch and had been sorted.
Months later, my payout was still not processing. I messaged CS but weeks later, no response, so I called. Then they tell me they had been unable to collect the full amount from the guest, which is the opposite of what the first rep told me. I asked what amount was outstanding so I could work out if they were correct (the guest had already told me what she had paid). They said they could not give me this information. It was confidential.
Then I realised they were trying to charge her some totally random amount and the calculations on the system were completely wrong. I explained everything. So, they paid me, but not until they had charged the guest again!!
On and on it went until eventually I got them to understand what the long-term cancellation policy actually was and refund the guest.
Some weeks later, I get another CS rep contacting me in response to the original email, asking what the problem was.
Seriously, I totally understand the OP's point here. How many hours did I have to waste on this one simple payment? Why should I have to sit down with a calculator and explain to CS why 1+1 does not =3?