Dear Fellow Hosts,
Something despicable happened this afternoon, I received an email from Airbnb that the guest cancelled his reservation and received a full refund, Over One month after his travel date, despite my policy being Strict. He never informed me he did not stay, I met him personally checked him in and we had a lovely conversation and a virtual tour for about 15 min. The guest left with the key. Even if he didn't stay, how would Airbnb cancel a reservation without consulting the host? I messaged the guest twice throughout his stay, he never replied. One day after his checkout, on 12th of April 2021 he sent a resolution request that he didnt stay and wanted his money back. How absurd is this? He completely blacked out throughout his stay and only informed me After his checkout he didnt stay. Even if he didn't, what kind of a reason is it for airbnb to clear my calendar and issue a Full refund without telling me! My cancellation policy is Strict, so I do not understand How Airbnb could cancel early April reservation, issue a full refund to the guest and not bother to even consult me or tell me in advance? Has anything like this happened to you? It is so absurd I messaged Brian Chesky. This is totally unfair to treat hosts like this and take advantage of super hosts. What do you think?
Thanks.
Rose.