This is not first hand, but my neighbor who also does Airbnb was successful in getting paid after some frat boys on their bachelor weekend trashed her place. She claimed for mattresses, bedding, carpeting in one bedroom, glassware and repair of a sink in the powder room that was ripped off the wall. They also paid her to repaint one bedroom and replace other items that were ruined/broken. I think the total bill came to about $4000. She tried to claim for loss of use, too, but that didn't go through. It took months to get her money.
Claiming through the Resolution Center is a lot faster, but they'll only pay through the amount of the "deposit."