Only three months ago we joined AirBnB hosting listing our apartment and at first we have been very happy with the service support etc..... but after gaining 100% 5 star reviews we have recently been invited to list on AirBnB Plus, which we have been led to belive was the premium way of listing our Studio apatment with more support and much more coverage.
So great lets get our listing on there ASAP so the next available appointmet for viewing and the proffesional photography package was a Sunday ( weekends our busiest time) but we want to give our new business venture the best chace we can so we booked it, AirBnB blocked out the date and we blocked out the day before ( so we could get it all ready & obviously no chance of weekend booking) and it was then cancelled due to unfortunate problem.......please reshedule ...... so next date (dont want a weekend) was Monday Oct 22nd.
We then had a request for a booking for the 19th - 21st requesting a late check out time after 2pm... so we offered 12pm (normal check out 10pm) but as this was very important appointment with AirBnB Plus and we needed to get The Studio all perfect we could not offer them the later check out time..... so they booked alternative accomodation .... we also had to organise our main business and give two guys day off....... then txt message arrived Sunday 21st morning and once again problem with profeesional photographer have to cancel and we need to re schedule 3rd appointment!!@
So we missed out on £210 booking and lost days work for 3 people with our landscaping business!!!
I phoned AirBnB was on hold for 20mins then cut off, phoned again this time from landline and once again cut off.
Started and finished writing email to them while on hold for the third time.... finally very helpful and apologetic guy in support team explained nothing he could do and this was an ongoing issue with many hosts experiencing the same problems very new AirBnB Plus and basically couldnt handle the voulme....Just not good enough!
"Can we get compensation for our finacial loss?" aparently not.
Best course of action go on hosting site click on Help and then" Feedback" then AirBnB plus then give feedback on what they could do better etc!!! yea quite long account of what could have been done better and then no reply nothing no apology explanation nothing, just automated pleae re shedule for a new AirBnB plus appointment.
Thats just GREAT! thanks AirBnB Plus for you great service and no support...... part of the excuse is the people booked to check and photograh your property are not manged by AirBnB and so no direct contact by the support team is available, what a great setup.