I'm sorry to hear this @Ashish11 - I had a very similar issue with a guest who hadn't done her geographical homework before booking my place. In fact, her issue was that she hadn't done any research at all on New Zealand and thought it was a tiny place... her disappointment that it wasn't all 30 minute drive to everything resonated in her star ratings.
There is nothing we can do about these types of guests, unfortunately. They come and go, some worse than others. All you can do is make your listing as clear as possible. For example, I noticed a trend of people who arrived at my place late, hungry and tired because they often underestimate how poor New Zealand roads are to travel on.
To head this off, I added the following to my listing:
❿ TRAVELLING AROUND NZ
If you are driving to Wellington, be sure to plan your road trip well in advance.
• Hobbiton to Wellington 6-7 hours
• Napier to Wellington 4-5 hours
• Auckland to Wellington 8-9 hours
• Taupo to Wellington 4-5 hours
━━━━━━━━━━━━━━━━━━━━
◉ Note to overseas drivers ◉
We drive on the left-hand-side of the road and our vehicles seat the driver on the right. New Zealand is also larger than most people realise and has rough and winding roads, even on state highways. There are not many rest stops. We recommend you take note of the above travel times and plan your road trip carefully to ensure your holiday is a pleasant one. In summer there can be traffic queues and roadworks, so you should allow for possible delays. Also, please be kind to yourself and allow time for rest breaks and photo opportunities! New Zealand road trips are an amazing experience, so plan well to enjoy your journey... there and back again.