I recently had to cancel hosting somebody due to the 2016 Brussels bombings (I was abroad, had all the intention of arriving on time to Brussels to give my keys to the guest but my return trip had to be postponed).
So I cancelled the trip (I obviously explained the situation to the guest) and was charged a cancellation fee of circa 80 euros.
I was just hoping that the reason for my cancellation would fall under "Extenuating circumstances for cancellations"https://www.airbnb.com/help/article/849/extenuating-circumstances-for-host-cancellations
Now, I have already tried finding a phone number to see whether I can get a refund but to no avail...
ANY TIPS?