So I received a notification from Airbnb this morning. They had just cancelled a week-long reservation that was set to start today. This reservation has been on the calendar for several days. Not only did they cancel on the day of, they also gave the guest a full refund.
"Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates.
We’ve also reached out to (guest name removed) to let them know this is no longer an active reservation. We’ve refunded them in full and they are aware that we’ve let you know about this cancellation."
I feel like if Airbnb is going to cancel the booking on the day it is supposed to start, they should at least give me the cancellation fee I would have received from my Moderate cancellation policy. Most of my guests book a week ahead of time, so Airbnb is really screwing me over here. Also, this guest has all the check-in information, addresses, etc, and I'm not sure why Airbnb cancelled.
Does anyone have experience with this? I've contacted Airbnb, but who knows when I'll hear back. Is it reasonable to try to get the cancellation fee from them?