I received an email from Airbnb today telling me that they've cancelled one of my reservations. This was the main part:
"Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member of our Airbnb community. Your calendar should now be open for the affected dates."
The email then just gave the details such as the dates and the name and said my calendar was now opened up for those dates. Has anyone ever had this happen before? About an hour later, I received a reservation request from a different platform from the same guest for the same dates. I asked him why was his reservation cancelled and he said he didn't know, that airbnb locked him out of his account. I declined the reservation and blocked him. Since knowing airbnb almost always sides with guests, I had a feeling it was something bad for them to do this.
@Holly142 Every now and then, Airbnb publicly reveals that it's banned users who were found to be active in online hate groups, such as white supremacists. But it's more common that they delete an account that's been directly reported for other reasons - sexual misconduct, payment fraud, criminal activity, etc. For legal reasons, they don't disclose the reasons to other members, so it will probably remain a mystery. But I think you made the right call by blocking this person.
This topic has come up several times before.
If you search “reservations canceled by Airbnb” you will find several threads.
As far as I know, no one has yet received a detailed explanation.
In a few cases the reservations were canceled after the guests already checked in! Still no specific reason was offered by Airbnb.
I guess we can only hope that they know what they are doing…
I received one too about 2 weeks ago. Airbnb is just looking after us since the guests probably had bad reviews or major incidents.
Considering Airbnb is usually so accommodating to the most abusive and insane guests and how they can be sued for just breathing in the present runaway American society this type of initiative should be applauded.
That's why it caught my attention, since we all know how airbnb is with their guests. I'm certainly not mad about it, it's just a first for me in 6 years. Even though I don't know the details, it was enough to make me not accept his reservation on the other platform either.
Airbnb now does some background checks for pedophile offenders through the national registry site. The other big issue is Money collection problems and Identity fraud.
One guest said she lost her purse and apparently someone created an Airbnb account in her name and trashed that Airbnb. In the meantime she got a new ID and that's how she was able to book.
Another guest was cancelled by Airbnb on the same day she was due to checkout. Neither the guest nor Airbnb told me but while the reservation was active, her previous host's review said she was conducting EDD fraud and a police report was filed.
Hello Airbnb community, today out of the blue, with no prior notification or email Airbnb cancelled all my reservations on two listings. Just two days prior to this, I received my 6th Superhost badge. I have called Airbnb to ask why they cancelle dall my reservations. 4 different call centre rep’s were all unable to find the cause. Now the 4th told me he raised a ticket to the compliance team but in the meantime all my guests are sending me emails to ask why their reservations got cancelled and I’m really worried that by the time the Compliance team gets back to me, I’ll have lost all those reservations even if it was just a mistake on Airbnb’s side. What should I do?