I've noticed so much nonecarness of Airbnb customer service since the pandemic, also the decisions are sometimes unfair, I understand that the pandemic has left a negative impact in all of us, however, I believe airbnb team should be fair and not in favor of only the guest, I had few bad experiences with Airbnb decision since last April, and recently they've taken 46€ from my payout without any consultation or even a warning, the situation was a guest who booked 7 nights and stayed only 4, he decided to check out due to a change of plans, and I asked the guest if he wants a refund of the remaining nights and said no and he was satisfied due to the cheap rate, the next day I've received a cancellation, how was it possible for the guest to cancel during the stay!? Also he left a negative review even he was satisfied on the departure day! Few days later I noticed an adjustment on my transaction history -46€, with no explanation, I've been writing airbnb through the resolution center almost every day for a week with no single response!