Hello Robin, thanks for your time to respond to my post.
Airbnb have de-activated our listing due to a business decision in the USA.
There is speculation that Airbnb is looking to float and that some of the large investors are hoteliers.
In preparation Airbnb is housekeeping to align better with local goverments and the hotel industry.
Airbnb is closing down good hosts with as little as 4 apartments in Berlin, one must ask, are these boutique hoteliers?
Here is an article from the BBC 2 days ago about shutting down a perfect host with only 1 listing.
http://www.bbc.com/news/business-35574971
So although your chirpiness on remainng with Airbnb may continue for sometime, you have no guarantee of remaining when local laws change in your area.
In regard to our situation and your comment "you have not provided the hosting experience required of an airbnb host..". Did you miss the superhost status Airbnb awarded us? Did you read this somewhere on one of my guests reviews? On the contrary, we pride ourselves in giving each guest a personal experience and welcome. From doing the food shopping to dropping them off personally at the airport to helping them find a doctor during an emergency.....
We look after apartments for owners who rent them out when they are not in town. These owners would have done it themselves if they had the time and the presence to do so, so in fact really no different to you. Even the local Berlin goverment provided them permissions to do so. But the automated process Airbnb used to flag us did not take this into account. Attempting to speak with Airbnb on the matter was impossible even though 2 weeks earlier we still received personal calls from Airbnb support on the smallest of matters.
You have come into Airbnb late in the game and I am trying to not take your response as condescending. However, it is not what you believe it is. It is a platform evolving away from its previous social aspects toward simply making money for both parties. Although you are being gracious to the customers of Airbnb, Airbnb is simply providing you a marketing platform. Do not expect anything else from Airbnb. Looking at the siuation righ now, you can still list 10, 20 or more properties on your account without limit, how is this still possible if what you say is true? Maybe it is for the owner with 20 bedrooms in their private home 🙂
Anyway, i am not too fussed nor are we too exposed, just dissapointed about the handling of the matter.
Regards and all the best.
Marcus