Dear Airbnb Superhosts and hosts at Penang!
It has been a while since our last meetup on end of May 2016! That is the first Airbnb meetup by the Airbnb team from Singapore where our community engagement leader, Francis Foo and the Airbnb Market Expert **bleep** Superhost, Wisutta flew to Penang to share with us their extrremely useful insights to assist the Airbnb community in Penang.
Thank you for reading this post! For those who have missed out our first meetup session in Penang, please continue to read on.
For those whom I met at this meetup session, please add more comments in this post. The Airbnb community is still new and you might heard that some of the Airbnb hosts at Penang has received fines from the local council. If you have any questions, please message at this thread and we are here to assist each other.
Airbnb Staff, Francis Foo kick-started the first meetup session.
Date: 28 & 29 May 2016
Location: Kaffa Café, Georgetown, Penang
A lot of you might have a lot of questions on your mind now.
We have covered most of your questions in our first meetup session.
Let me provide a high level overview on what we covered on the first meetup.
We touched about what do guests look for when they scroll in the Airbnb website or mobile app? Location? Price? Reviews? Price? How can I write an attrative yet short descriptions? Some customers might have different expectation when they book your place. How can we manage their expectation? We also covered why does serach ranking matter to you? Why my listing is not in the top 20 lists? Why my search ranking is low? Why the request of my listing is so low? Why search ranking matters? What makes search at Airbnb unique? We talked about host guarantee vs host protection insurance (HPI). They are two different things.
- Tips 1: For the photos, remember to capture your photos in lanscape format.
- Tips 2: Guests tend to give better reviews to spaces with detailed description of at least 150 words. Please include your neighborhood, transit directions and level of interaction in the description too.
- Tips 3: Disappointment = Expecations - Reality. The higher the accuracy of the listing, the lower the disappoipment of your guests. One of the supershost shared that if you disclose too much in the Airbnb, there will be no more surprise for customers. Think of how can you give the best surprise to your customers. Eventually, it will help you to become a superhost!
- Tips 4: House rulse set guests expecations. Keep it clear and simple for the house rules.
- Tips 5: Quality of listing, ease of booking and guests preferences are the factors that we can control to boost our ranking.
- Quality of listings
- Ease of booking
- Guests preferences
Last but not least, it is the sharing of the superhost journeys by Eric, Sapur, Daniel and Wisutta.
-
There are too much to write in one post. We have too much fun in Penang! I will share more in the next post.
Do you know that we have a Whatsapp group for Airbnb Hosts in Penang? It is a private Whatsapp group where we share and help each other to grow.
Wanna to be part of the group? Give this post a LIKE and leave your message below and I will add you into the private group.
Regards
William Chan
Community Leader of Penang
Wondering where is my listing? Here it is
https://www.airbnb.com/rooms/12978779