Airbnb made a Dispute Resolution adjustment from a guest complaint without vetting me as a superhost. The frustrating thing is Airbnb closed the case right away without giving me a chance to verify whether the claims are legitimate. It has been 7 days so far and I have not been reached by Airbnb Support to follow up on the case.
Basically a guest went through my personal things (ie underwear drawer), took pictures of it, and of the building's hallway (while the building was undergoing repairs), and complained to request the cleaning fees be refunded. My home was clean. The nerve of the guest! And the frustration of Airbnb not following up, even after a week!